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Founded in 1952, ANA is a Japanese airline flying today to around 80 international routes in Asia/Oceania, North America and Europe and over 118 domestic routes.
Voted Airline of the Year in 2007, 2013 and 2018 by Air Transport World Magazines, ANA was awarded 5- Star every year since 2013, being the only Japanese airline to win this prestigious designation for 12 consecutive years.
Fonction
ANA Brussels is looking for an INSIDE SALES AGENT for its EMEA Marketing & Sales Department.
This role involves managing reservations, ticketing, group bookings and responding to inquiries while upholding our brand's high standards. Additionally, the role requires coordinating with various departments and maintaining relationships with corporate clients and travel agencies
Job description:
- Respond promptly to customer inquiries via phone and email, ensuring excellent service delivery
- Handle reservations, ticketing, group bookings, and complaints efficiently
- Handle all types of irregularities related to reservations
- Process BSP-related tasks (refunds, ADM)
- Update waivers and additional services through Sales Force
- Assist in administrative tasks for GMs and corporate/agent contracts
- Support sales and marketing activities, including B2B website updates and event participation
- Manage relationships with non-contracted corporate clients, SME, TMCs and agents
- Foster open communication and collaboration within the team
- Uphold high standards of customer service and attention to detail
- Support other departments as directed by Managers
- Maintain the highest standards of safety and security at all times
Comment postuler ?
Interested by this challenging career opportunity? Please submit your application in English only by email to job.bru@ana.co.jp
APPLICATIONS UNTIL 10/02/2025